Claims Information

Medical Emergency Assistance
In the event that there is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service.

For policies purchased from 1st February 2016 onwards:
Please call Emergency Assistance Services on +44 (0) 20 3829 3836
Quote reference Explorer Travel Insurance, your policy number and the date of purchase.

For policies purchased before 1st February 2016:
Please call Intana on +44 (0) 20 8865 0436
Quote reference Explorer Travel Insurance and your policy number.

How to make a claim on your Explorer Travel Insurance policy

For all non emergency claims, please contact the appropriate claims service.

For policies purchased from 1st February 2016 onwards:
Please contact Travel Insurance Facilities Claims within 3 months of the incident that may lead to a claim.

Travel Insurance Facilities Claims
1 Tower View
Kings Hill
West Malling
ME19 4UY

Telephone 020 3829 3828
Email claims@tif-plc.co.uk

To make a claim under Section K - Legal Expenses, please contact Slater & Gordon on 0161 228 3851

For policies purchased before 1st February 2016:
Please contact Claims Settlement Agencies within 31 days of the incident that may lead to a claim.

Claims Settlement Agencies
308-314 London Road
Hadleigh
Essex
SS7 2DD

Telephone 01702 427172
Email info@csal.co.uk

For further details please refer to our Policy Documents page.

Click here for details of our Complaints procedure