Claims Information

Medical Emergency Assistance
In the event that here is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service provided by One Assist Limited.

You can contact One Assist Limited 24 hours a day, 365 days a year on:

Telephone +44 (0) 20 8865 0436

Please quote reference Explorer Travel Insurance and your policy number..

How to make a claim on your Explorer Travel Insurance policy
If you need to make a claim please advise the appropriate claims service within 31 days of the incident that may lead to a claim.

For all non emergency claims please contact:

Claims Settlement Agencies
308-314 London Road
Hadleigh
Essex
SS7 2DD

Telephone 0844 826 2708
Email info@csal.co.uk

For further details please refer to our Policy Documents page.

Click here for details of our Complaints procedure

For policies purchased before 1st December 2013

Please contact:

Travel Claims Facilities
PO Box 420
Tonbridge
Kent
TN9 9DE

Telephone 0845 3 707 133
Fax 0870 620 5001