Medical Emergency Assistance
In the event that here is a medical emergency whilst you are on your holiday, or
if you have to return home early, you must contact the 24 hour medical emergency
service provided by One Assist Limited.
You can contact One Assist Limited 24 hours a day, 365 days a year on:
Telephone +44 (0) 20 8865 0436
Please quote reference Explorer Travel Insurance and your policy number..
How to make a claim on your Explorer Travel Insurance policy
If you need to make a claim please advise the appropriate claims service within
31 days of the incident that may lead to a claim.
For all non emergency claims please contact:
Claims Settlement Agencies
308-314 London Road
Telephone 0844 826 2708
For further details please refer
to our Policy Documents page.
Click here for details of
our Complaints procedure
For policies purchased before 1st December 2013
Travel Claims Facilities
PO Box 420
Telephone 0845 3 707 133
Fax 0870 620 5001