Medical Emergency Assistance
In the event that here is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service provided by Emergency Assistance Facilities.
You can contact Emergency Assistance Facilities 24 hours a day, 365 days a year on:
Telephone +44 (0) 845 260 3 260
Please quote reference Explorer.
Click here for some important information relating to our medical emergency assistance services.
How to make a claim on your Explorer Travel Insurance policy
If you need to make a claim please obtain a claim form by telephoning or writing to the appropriate claims service within 28 days of your return home, quoting Explorer Travel Insurance and the policy section you are claiming under.
For Legal Advice and Expenses claims only:
Telephone +44 (0) 161 228 3851
Fax +44 (0) 161 909 4444
For all other sections:
Travel Claims Facilities
PO Box 420
Telephone 0845 3 707 133
Fax 0870 620 5001
For further details please refer to our Policy Documents page.
Click here for details of our Complaints procedure