Claims Information

Medical Emergency Assistance

In the event that there is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service.

Please call the Assistance Team on +44 (0) 20 3829 3836
or send an email to
Quote reference Explorer Travel Insurance, your policy number and the date of purchase.

How to make a claim on your Explorer Travel Insurance policy

For all non emergency claims, please contact the appropriate claims service.

Please contact the Claims Department within 3 months of the incident that may lead to a claim.

The Claims Department
1 Tower View
Kings Hill
West Malling
ME19 4UY

Telephone 020 3829 3828

To make a claim under the Legal Expenses section of your policy, please contact Pennington Manches LLP on 0345 241 1875

To make a claim under the optional Gadget cover section of your policy, please contact Davies Group Limited on 0345 074 4828

For further details please refer to our Policy Documents page.

Click here for details of our Complaints procedure