Claims Information

Medical Emergency Assistance

In the event that there is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service.

Please call Emergency Assistance Services on +44 (0) 20 3829 3836
Quote reference Explorer Travel Insurance, your policy number and the date of purchase.


How to make a claim on your Explorer Travel Insurance policy

For all non emergency claims, please contact the appropriate claims service.

For policies purchased from 1st February 2018 onwards:

Please contact Travel Insurance Facilities Claims within 3 months of the incident that may lead to a claim.

Travel Claims Facilities
PO Box 395
Monks Green Farm
Mangrove Lane
Hertford
SG13 9JW

Telephone 020 3829 3828
Email claims@tif-plc.co.uk
Website www.policyholderclaims.co.uk

To make a claim under the Legal Expenses section of your policy, please contact Slater & Gordon on 0161 228 3851

For policies purchased from 1st February 2017 and 31st January 2018:

Please contact Fogg Travel Insurance Services within 3 months of the incident that may lead to a claim.

Fogg Travel Insurance Services
Crow Hill Drive
Mansfield
NG19 7AE

Telephone 01623 631 331
Email claims@foggtravelinsurance.com

To make a claim under Section K - Legal Expenses, please contact Slater & Gordon on 0161 228 3851

For policies purchased between 1st February 2016 and 31st January 2017:

Please contact Travel Insurance Facilities Claims within 3 months of the incident that may lead to a claim.

Travel Insurance Facilities Claims
1 Tower View
Kings Hill
West Malling
ME19 4UY

Telephone 020 3829 3828
Email claims@tif-plc.co.uk

To make a claim under Section K - Legal Expenses, please contact Slater & Gordon on 0161 228 3851

For further details please refer to our Policy Documents page.

Click here for details of our Complaints procedure